DISABLED ACCESS 

The Mid-Norfolk Railway welcomes wheelchair-bound and disabled customers on board all of our services. This page is provided to you with information to enable you to make an informed decision about your visit to us.

 

You are welcome to contact us for further information, to reserve a space, to check on the services running and how we may be able to help you on your visit.

Stations

 

Dereham station has step-free access, with a wheelchair-friendly toilet. Our station buffet, shop and museum are all accessible in a wheelchair. Designated disabled parking is available at the front of the station. Station staff are available to assist if required.

Wymondham Abbey station has step-free access, however there is a steep ramp onto the platform and would need another person's assistance when using a wheelchair. There are no disabled toilet or parking facilities here. Station staff are available part-time to assist if required, please contact us to arrange assistance.

Our smaller stations, Kimberley Park, Thuxton and Yaxham have narrow platforms and small gated entrances. Smaller Wheelchairs should be able to access the platforms ok, but larger wheelchairs and/or mobility scooters would struggle. No parking or toilet facilities are available at these stations. Our train guards are happy to assist where possible, there are no station staff at these stations.

County School station, whilst not currently running trains, is wheelchair-accessible on the platforms. However, there is a gravel surface in the station car park and the buildings may require you to need assistance. No toilet facilities are available at this station. This station building is only open on a limited number of days with station staff available part-time to assist if required.

Our Trains

The majority of our trains carry wheelchair ramps to enable passengers to board or alight at any of our stations with varied accommodation onboard for wheelchair users. However, due to the heritage nature of our carriages, most trains do not have accessible toilets on board.

We recommend booking this with us to ensure we can look after your needs for your visit, to check what's running on a particular day and to reserve your seat.

  • Our steam locomotive-hauled carriages can accommodate wheelchairs on most services with a dedicated area laid out in the guard's van. This includes cushioned bench seats for accompanying passengers. No accessible toilet is available on these trains.

    The photos below show the accessibility and space on board.

  • Our diesel locomotive-hauled carriages can accommodate wheelchairs on most services with dedicated disabled seating - some modern carriages have an accessible toilet.
     

  • Our heritage diesel railcar units can accommodate wheelchairs within the carriage or within the guard's van. No accessible toilet is available on these trains.
     

  • Our Pacer diesel railcar units are currently being accessed for accessibility and we will update this as soon as we are able to.
     

  • Special visiting heritage carriages may not be suitable for wheelchair or disabled passengers.

The railway welcomes Guide Dogs to accompany visually and hearing impaired passengers on our trains and at our stations freely.

For hearing impaired passengers, we have hearing loops installed at the Dereham Ticket Office. 

Arranging assistance

We are happy for you to contact us in advance if you wish to book a disabled seat or arrange assistance or discuss your particular requirements. Our volunteers are happy to help.